Reference

Terms Conditions That Govern Your vcity166 Account

These terms set out the rules between you and vcity166 when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby.

Touch 'n Go eWallet acceptedBoost & GrabPay supportedAccount-based access onlyMalaysia-region conditional accessSubject to local law

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

vcity166 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vcity166, you confirm that you have read and accepted these terms in full. They cover how your account is opened and maintained, how funds move through your linked wallet — whether that is Touch 'n Go eWallet, Boost, or GrabPay —

1
and what conduct is expected when you access any part of the lobby, from live casino tables to slot rooms. We may update these terms when our services change or when regulatory requirements shift; we will notify you through your registered account before material changes take
2
effect. Continued use of your account after that notice counts as acceptance. These terms are governed by the laws applicable in Malaysia, and any dispute will be handled through the channels we make available to you. If any clause is found unenforceable, the remaining terms stay
3
in force. Your account is personal — you may not transfer it, share login credentials, or operate more than one account. We reserve the right to suspend or close accounts that breach these conditions, and any wallet balance subject to an active review will be held
4
until that review concludes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Account Rights

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your Touch 'n Go eWallet or GrabPay credentials — payment authorisation happens through each provider's own secure flow.

Data Retention

We retain account and transaction records for the period required under applicable Malaysian law. You may request a summary of the data we hold by contacting support through your verified account.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent, which you manage via the cookie banner on first visit.

Requesting Changes

To update personal details, correct account information, or request data deletion, contact support via live chat or email with your account ID. We aim to process verified requests within a reasonable timeframe.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard to raise a terms query directly with our support team during operating hours.

Email Support

Send a written query to our support address for account-specific terms questions — we respond to documented requests so you have a record of the exchange.

Account Help Centre

Your account settings panel includes a Help section where common terms questions are answered, and where you can submit a formal request for account review.

Common Questions About These Terms

Access depends on whether online gaming is permitted under local law in your area. These terms apply only where access is lawful — check your local regulations before opening an account.

Any balance linked to your account is held during the review period. Once the review concludes, funds are either returned to your registered Touch 'n Go eWallet or Boost account or handled according to the outcome of the review.

Log in, go to your account Help section, and submit a data request with your account ID. Our team will verify your identity before releasing any account or transaction records.

Yes. We send a notice to your registered account before any material update takes effect. Continuing to use the lobby after that notice means you accept the revised terms.

No. Each person may hold only one account. Duplicate accounts breach these terms and may result in suspension of all associated accounts and review of any pending wallet transactions.

Contact support via email with your account ID and a written description of the dispute. Email creates a documented record, which is the required format for formal terms-related escalations.

Reference