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How vcity166 Handles Your Personal Information

Your account data, payment details and session activity are handled with clear rules — not left vague. This page sets out exactly what we collect, why we collect it, and what you can do about it, so you stay in control of your own…

Data collected only for account and payment purposesTouch 'n Go eWallet, Boost and GrabPay transaction data protectedYou can request access or deletion at any timeNo data sold to third-party advertisersPolicy applies to all devices and sessions
vcity166 How vcity166 Handles Your Personal Information
DATA REQUEST CONTACT

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, ask us to correct something or request that we remove your details, contact our support team directly. We handle privacy requests separately from general account queries to make sure nothing gets lost in the queue. Expect a response within the timeframe set by the applicable data rules in your jurisdiction.

Team online

Live Chat

Start a live chat session from any page on the site. Our team can log your data request on the spot and pass it to the right person.

Email Support

Send your request by email with your registered account name and the specific data action you are asking for — access, correction or deletion.

Account Help Centre

Log in to your account and navigate to Account Settings to start a privacy or data query directly within your own profile area.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Here is what the actual operation looks like — not a general statement, but the specific controls we run on your data. Each area below covers one part of how we keep your account information contained, auditable and under your authority.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby state. No cross-site advertising cookies are placed. You can clear these from your browser settings at any time.

Payment Data Retention

Transaction records tied to Touch 'n Go eWallet, Boost or GrabPay are kept for the period required by our reconciliation process, then archived and restricted from active access.

Account Security Measures

Login attempts are monitored per device. Unusual access patterns trigger an OTP verification step to your registered mobile number before your session continues.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccurate details, or raise a deletion request. We process each request individually and confirm the outcome in writing.

Common Questions About Your Data and Rights

These are the questions our account holders ask most often about how their personal information is handled. Each answer reflects the actual process we follow — not a generic policy summary.

We collect your name, contact details and the payment identifiers linked to your account — for example, the wallet reference from your Touch 'n Go eWallet or Boost transaction. No more than what is needed to operate your account.

Yes. Submit a data access request through live chat or by email with your registered account name. We will confirm what records we hold and provide them in a readable format within the applicable timeframe.

Only with the payment processors handling your GrabPay, Boost or Touch 'n Go eWallet transactions, and only the minimum data those processors need. We do not sell or share your data with advertisers.

Transaction data is retained for reconciliation and dispute resolution purposes. Once that period ends, records are archived and access is restricted. You can ask about the specific retention period for your account via support.

You can raise a deletion request at any time through our Account Help Centre or by emailing support. We will review what data is eligible for removal and confirm the outcome in writing once the process is complete.

Inactive account data is retained for the minimum period required by our reconciliation obligations, then restricted from active use. Contact us if you want to formally close your account and request data removal.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.